{"id":433761,"date":"2025-10-29T16:32:32","date_gmt":"2025-10-29T13:32:32","guid":{"rendered":"https:\/\/menatech.net\/en\/?p=433761"},"modified":"2025-12-17T16:32:45","modified_gmt":"2025-12-17T13:32:45","slug":"effective-implementation-of-ai-in-cx-an-interview-with-e-enterprise","status":"publish","type":"post","link":"https:\/\/menatech.net\/en\/effective-implementation-of-ai-in-cx-an-interview-with-e-enterprise\/","title":{"rendered":"Effective Implementation of AI in CX | An Interview with e&amp; enterprise"},"content":{"rendered":"<p>In an extensive interview during GITEX Global 2025, Ahmed Abdi Omer, VP of customer experience at e&amp; enterprise, discusses the changes underway in the CX industry amid the AI revolution. He talks about the importance of data, the human element, and how e&amp; is working to embed AI even more deeply into its operations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an extensive interview during GITEX Global 2025, Ahmed Abdi Omer, VP of customer experience at e&amp; enterprise, discusses the changes underway in the CX industry amid the AI revolution. He talks about the importance of data, the human element, and how e&amp; is working to embed AI even more deeply into its operations.<\/p>\n","protected":false},"author":259,"featured_media":433762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":[],"meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"categories":[29345,29339],"tags":[29393,29387],"audience-intent":[],"content-types":[],"country":[],"entity":[],"persona":[],"class_list":["post-433761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-special-interviews","category-videos","tag-gitex-global-2025","tag-video-interviews"],"acf":[],"_links":{"self":[{"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/posts\/433761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/users\/259"}],"replies":[{"embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/comments?post=433761"}],"version-history":[{"count":0,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/posts\/433761\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/media\/433762"}],"wp:attachment":[{"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/media?parent=433761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/categories?post=433761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/tags?post=433761"},{"taxonomy":"audience-intent","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/audience-intent?post=433761"},{"taxonomy":"content-types","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/content-types?post=433761"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/country?post=433761"},{"taxonomy":"entity","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/entity?post=433761"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/format?post=433761"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/menatech.net\/en\/wp-json\/wp\/v2\/persona?post=433761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}